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Michael M — Kingdom of Loathing
Michael R — ThinkGeek Drumkit Shirt
Zach — Man Shoots TV
Obligatory 3-D Internet
Building your Own 3-D Internet business (michaelrowe01)
The Game of Education (carolinabigblue)
Mac-a-rooni
epredator goes Mac – and he won’t go back!
Symphony for Mac
Social Networkin’
twitterbiznezez (adreich)
Clamp. Scapel. Tweet. (heidigoseek)
?twitter for the less verbose. The Much. Less. Verbose. (andypiperuk)
Twitterfriends powers activate! (andypiperuk)
licensing tweets via creative commons (graham_alton)
Facebook TOS, as if someone else needs to talk (andypiperuk)
NZ twitter blackout (comcypher)
Visualization
Mirror, mirror on the wall (comcipher)
Final thoughts
Michael R. : Hunt for Gollum
Zach: Filmblazer & great time at the @raltwestival !
Michael M. : Tweetsie railroad and Tweetsie tweets
Bonus Links:
Lothar of the Hill People
Multitouch open source development group
Larry King Live
Podcast: Play in new window | Download (10.5MB)
Haven’t listened yet, but looking just at the title, I’m kinda thinking it was a good thing I was away this week
Just wanted to apologize to our listeners… Was so good to have everyone in the same room, that I didn’t take into account the fact that we would have 4 laptops (all with the fan’s going as loud as they could), and so our base audio picked up a lot of Fan Noise. I tried to clean it, but it made the audio worse, so I had to make an editing decision to leave it in.
I just wanted to say that I was thinking the same thing Zack was about a saturation point for customer service relations by these companies in Twitter. If you have been following any of my internet woes the past few weeks, I’ve had more than my fair share of dealings with the Comcast people and I couldn’t help thinking a few things about this in relation to my own experiences.
First I was actually put off by @ComcastCares at first… I thought about it and I realized that I do use Twitter to vent, and I felt like they were encroaching on that space… I had two weeks of no internet to quickly get over that and try to figure the whole thing out. I think I learned that they really are there to help.
I normally went straight to the traditional channel first… after complicated phone trees, long waits on hold, and often being bumped around continuously having to repeat myself, I realized that I hated the traditional method. Of course once I complained about this on Twitter, @ComcastCares, @ComcastBill or @ComcastBonnie were quick to answer… I had already been through the whole situation with the phone people, that I really didn’t need their help though. A few times I simply asked them to verify appointments.
The other thing that occurred to me was often they were able to get me better appointments on Twitter. This made me feel better, but it also made me feel worse… I didn’t understand why I couldn’t just get a better appointment to begin with?!
Then just today it occurred to me that the ComcastCares people either do not sleep or never stop working… that is dedication! I saw one tweet from @ComcastCares replying to somebody in which he said “sorry I was sleeping”. Should you really be sorry for that? Sleep!
So after this whole ordeal I realized that Twitter really is the best way to reach them… but at what point will it stop being the best way? And at what point will people start taking this option of customer service for granted? I wonder if @ComcastCares is actually too good now
Wow, that probably all should’ve been a blog post instead!
Heidi Blanton’s last blog post..Searching for Stock Images
You make some great points, I guess my gut reaction is why should I have to do something special to be treated special by a service provider. Is the discrimination of the non -Technological. It reminds me of TicketMaster, that always says you are getting the best tickets available at this time, and then you find a friend at the show who bought tickets later than you and is sitting 10 rows in front of you.
[...] Pulse Conference bonus links Moshi Monsters break out Michael Rowe’s Drumkit shirt – mentioned 2 years ago! pp_flashembed( 'powerpress_player_7333', {src: [...]