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Name: heidi
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Member since: 2009-01-18 22:32:38
URL: http://www.heidigoseek.com/
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Dogear-Nation - Episode 124 - Not Being Cool Enough
November 9th, 2009 at 08:00Michael R. fixed it last week… something about fancy quotes pretending they’re not.
Dogear-Nation - Episode 124 - Not Being Cool Enough
November 1st, 2009 at 11:27Not sure why, but I can’t get links to open from this episode
Found the one I was looking for from a Google Search though.
.-= heidi´s last blog ..The Bull [Flickr] =-.
Dogear-Nation - Episode 120 - Quantum Cables
September 22nd, 2009 at 03:53I can see your point about ebooks and the Borland statement. I guess it gets more difficult trying to decide what format to buy a book when there’s so many options now. In addition to deciding what book we want to read we now have to include in what format or what device. It gets really confusing.
You make great points though. I get really fired up about DRM, as you can tell. I’m not sure there is a perfect solution that will satisfy consumers and producers, but we’ll see.
.-= heidi´s last blog ..Media Consumption =-.
Dogear-Nation - Episode 120 - Quantum Cables
September 21st, 2009 at 05:02Good show (catching up on my personal backlog!), Michael I wanted to comment on your Asus ebook reader comments. I mostly agree with you. You may be right that the publishers need a push to enter the digital market, but if they’ve learned anything from the music industry (and it looks like nobody, including the music industry is really learning anything), that is consumers don’t want to be tied to one platform. I think Apple’s model paved the way initially, but now there’s so many different choices for devices and services.
I’ve been having some success with the Kindle application on my iPhone, I enjoy reading on the go… but I don’t have the actual device. If there’s one ebook platform that appeals to me right now it’s Sony because they are at least making some effort with libraries. If I do end up buying a Sony (or any other device) then my Kindle books that I’ve already purchased are inaccessible on this other device.
I’m not sure heavy handed DRM leads to consumer confidence. I’ve consulted enough library patrons to know that they find the whole thing unnecessarily confusing and are happy enough staying away from digital formats anyway.
Ending with a little humor, something I came across last week: the book: terms of service
Dogear-Nation - Episode 90 - Too Much Twitter
February 25th, 2009 at 21:39I just wanted to say that I was thinking the same thing Zack was about a saturation point for customer service relations by these companies in Twitter. If you have been following any of my internet woes the past few weeks, I’ve had more than my fair share of dealings with the Comcast people and I couldn’t help thinking a few things about this in relation to my own experiences.
First I was actually put off by @ComcastCares at first… I thought about it and I realized that I do use Twitter to vent, and I felt like they were encroaching on that space… I had two weeks of no internet to quickly get over that and try to figure the whole thing out. I think I learned that they really are there to help.
I normally went straight to the traditional channel first… after complicated phone trees, long waits on hold, and often being bumped around continuously having to repeat myself, I realized that I hated the traditional method. Of course once I complained about this on Twitter, @ComcastCares, @ComcastBill or @ComcastBonnie were quick to answer… I had already been through the whole situation with the phone people, that I really didn’t need their help though. A few times I simply asked them to verify appointments.
The other thing that occurred to me was often they were able to get me better appointments on Twitter. This made me feel better, but it also made me feel worse… I didn’t understand why I couldn’t just get a better appointment to begin with?!
Then just today it occurred to me that the ComcastCares people either do not sleep or never stop working… that is dedication! I saw one tweet from @ComcastCares replying to somebody in which he said “sorry I was sleeping”. Should you really be sorry for that? Sleep!
So after this whole ordeal I realized that Twitter really is the best way to reach them… but at what point will it stop being the best way? And at what point will people start taking this option of customer service for granted? I wonder if @ComcastCares is actually too good now
Wow, that probably all should’ve been a blog post instead!
Heidi Blanton’s last blog post..Searching for Stock Images